Platform

The decision engine behind Kiwid.

Define business policy once, then use it to drive pricing, eligibility, validations, approvals, limits, routing, and operational outcomes across the platform.

View Documentation
Core capabilities

Policy & Decisioning

Configure the core once, then apply it consistently across the products, workflows, and teams that depend on it.

Policy & Rule Configuration

Define reusable business policies once and apply them consistently across billing, collections, settlements, finance, and operations.

Applied in practice

  • Control commercial terms

    Apply discount caps, pricing constraints, credit terms, and customer-specific rules without changing application code.

  • Standardize operational decisions

    Ensure the same policy is applied regardless of team, channel, workflow, or market.

  • Version policy changes

    Introduce new rules with effective dates while preserving the policy used for historical decisions.

  • Localize policy by market

    Apply different rules by country, business unit, product, segment, or regulatory context.

Decision Tables

Model complex decisions using structured conditions and outcomes that business teams can understand and maintain.

Applied in practice

  • Choose the right pricing outcome

    Determine rates, discounts, charges, or commercial treatment from multiple business conditions.

  • Drive collections strategies

    Select the next action based on aging, customer segment, balance, risk, or payment history.

  • Determine settlement treatment

    Apply different fees, deductions, schedules, or settlement rules based on partner and transaction context.

  • Route operational outcomes

    Decide which workflow, team, approval path, or exception treatment should apply.

Eligibility & Qualification

Determine whether customers, accounts, products, transactions, or actions meet the conditions required to proceed.

Applied in practice

  • Control product eligibility

    Decide which products, plans, promotions, or pricing options a customer can access.

  • Qualify discounts and promotions

    Apply offers only when customer, product, market, or usage conditions are satisfied.

  • Control repayment options

    Determine whether an account qualifies for installment agreements, promises to pay, or recovery arrangements.

  • Validate operational actions

    Check whether refunds, adjustments, write-offs, or settlement actions are permitted before execution.

Limits, Thresholds & Controls

Apply financial and operational boundaries consistently across the platform.

Applied in practice

  • Enforce approval thresholds

    Require additional authorization when refunds, adjustments, settlements, or write-offs exceed configured amounts.

  • Apply credit and exposure limits

    Control allowable balances, commitments, or transaction exposure by customer or account.

  • Control usage thresholds

    Trigger charging changes, alerts, or workflows when consumption reaches defined levels.

  • Set operational tolerances

    Define acceptable variances for reconciliation, settlement, billing, or financial processing.

Validation Policies

Stop invalid or incomplete activity before it creates downstream billing or financial problems.

Applied in practice

  • Validate billing inputs

    Ensure products, pricing, usage, accounts, and agreements meet required conditions before billing.

  • Protect financial operations

    Prevent invalid settlements, adjustments, postings, or payments from progressing.

  • Validate usage data

    Check event completeness, formats, relationships, and required billing attributes before charging.

  • Enforce business constraints

    Block actions that violate contractual, financial, operational, or regulatory requirements.

Decision Records & Explainability

Keep a complete record of how every significant decision was made.

Applied in practice

  • Explain pricing decisions

    See the inputs, policies, rules, and outcomes that determined a charge or commercial treatment.

  • Review approval decisions

    Track who approved, rejected, escalated, or delegated an operational action.

  • Investigate disputes

    Retrieve the exact policy and decision context behind billing, collection, settlement, or financial outcomes.

  • Support audit and compliance

    Preserve the policy version, inputs, rule matches, and final outcome for later review.

Modernize your decision operations